I'm losing it.
I just told a customer to shut. Literally, I said "shut". Which meant shut the hell up, in case you don't know what I mean. But I can't say that...And I shouldn't say shut, either. But I just did. And that means I'm losing it. I get so tired of whining and complaining...and it's not my fault that GM made a trailblazer with rear heat issues, in fact, GM is so aware that they did that they published a bulletin that states that fact. However, they will not fix it for free...and that is not my fault, personally. Yes, I represent GM, and yes, this dealership did sell you the used vehicle with a design flaw. The fact is, you probably wouldn't notice the problem if it weren't below zero this winter. But it is, and I recognize the fact that you have small children, and I'm not blind to the fact that you have another on the way. Which is why I agreed to fix it, at the expense of this dealership. So, then you still want to complain? Well then shut. And I mean it.